Customer Service & Administration Staff (Full-Time) - Jakarta Selatan

Join Pengiklan Anonim as a Customer Service & Administration Staff and become a key player in our dynamic business environment! We are looking for a detail-oriented, proactive professional to manage customer communications, administrative tasks, and data with precision. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. You will handle inquiries, complaints, and requests, ensuring that all customer needs are met efficiently and effectively. Additionally, you will manage administrative tasks such as scheduling appointments, coordinating with other departments, and maintaining accurate records. This is an exciting opportunity to grow your career in a fast-paced environment where your contributions will make a real impact.

At Pengiklan Anonim, we pride ourselves on our commitment to excellence and innovation. Located in the heart of Jakarta Selatan, our office provides a vibrant and supportive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. If you are passionate about customer service and eager to contribute to a thriving organization, we invite you to join our team and help us achieve our goals.

📋 Tanggung Jawab Pekerjaan

• Manage customer communications, including phone, email, and in-person inquiries, providing prompt and professional responses.
• Handle customer complaints and escalations, working to resolve issues to the satisfaction of the customer.
• Schedule appointments and meetings, coordinating with various departments to ensure smooth operations.
• Maintain and update customer records and databases, ensuring accuracy and completeness.
• Process and manage administrative tasks, such as document preparation, data entry, and filing.
• Assist in the organization and coordination of office events and activities.
• Provide support to the sales and marketing teams, assisting with customer follow-ups and lead generation.
• Stay up-to-date with industry trends and best practices in customer service and administration.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or administrative roles.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong organizational and time-management skills, with the ability to handle multiple tasks and meet deadlines.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Familiarity with CRM software such as Salesforce or HubSpot is a plus.
• Ability to work well in a team environment and contribute to a positive and collaborative workplace.
• Passion for customer service and a commitment to delivering exceptional service to our clients.

🛠️ Keahlian

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