Customer Service Representative (Telecom Account) - Onsite in Bali

Join Work Avenue And Business Solutions Incorporated as a Customer Service Representative (Telecom Account) in the vibrant heart of Bali! We are seeking dynamic, customer-focused professionals to join our onsite team in Canggu, providing exceptional service to our valued telecom clients. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless experience. Our company is a trusted name in the telecom industry, known for our commitment to quality and customer satisfaction. At Work Avenue And Business Solutions Incorporated, you'll have the opportunity to grow your career while enjoying the beautiful island of Bali. We offer a dynamic work environment, competitive compensation, and the chance to be part of a team that truly values its employees.

As a Customer Service Representative (Telecom Account), you'll be responsible for managing customer accounts, tracking usage, and providing billing support. You'll use our in-house CRM system to log and manage customer interactions, ensuring that all customer needs are met promptly and efficiently. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering outstanding customer service. With your exceptional communication skills and dedication to customer satisfaction, you'll play a crucial role in maintaining our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about telecom services and plans.
• Resolve customer issues and complaints in a timely and professional manner.
• Manage customer accounts, including tracking usage and providing billing support.
• Use CRM software to log and manage customer interactions and ensure all customer needs are met.
• Stay updated on the latest telecom trends and industry developments to provide informed advice to customers.
• Collaborate with the sales and technical support teams to ensure a seamless customer experience.
• Provide exceptional customer service to build and maintain strong customer relationships.
• Participate in quality assurance processes to maintain high service standards.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the telecom industry.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Excellent problem-solving skills to resolve customer issues effectively.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Knowledge of telecom services and billing systems is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Enthusiasm for delivering exceptional customer service and a passion for the telecom industry.

🛠️ Keahlian

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